Refund and Returns Policy of Vynexsonali

Effective Date: January 8, 2025

At Vynexsonali, we take pride in offering high-quality furniture and home decor. Our goal is to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your order, this Refund and Returns Policy outlines the steps and conditions for returning or exchanging your items. By purchasing from www.vynexsonali.com, you agree to the terms outlined in this policy.

1. Return Eligibility

We accept returns and exchanges on most items, with the following conditions:

  • Timeframe for Returns:
    You have 30 calendar days from the date of delivery to initiate a return or exchange. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

  • Condition of Items:
    Items must be returned in their original, unused condition and in the original packaging. Returned products should be free of any damage, stains, or signs of wear. If items are used or not in their original packaging, they may not be eligible for a return.

  • Non-Returnable Items:
    The following items are non-returnable:

    • Custom or made-to-order furniture
    • Clearance or final sale items
    • Gift cards
    • Bedding, cushions, and other soft goods if opened or used

Note: Please inspect your items upon delivery. If the product arrives damaged, defective, or incorrect, please contact us immediately to resolve the issue.

2. Return Process

To return an item, please follow these steps:

  1. Contact Us:
    To initiate a return, please contact our Customer Service team at info@vynexsonali.com or call (321) 208-8215. Provide your order number and the reason for the return. Our team will guide you through the process and provide you with a return authorization (RA) number and return shipping instructions.

  2. Prepare Your Item:
    Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Ensure that the item is in the condition specified above.

  3. Ship the Return:
    Once you have received the return instructions, ship the item back to us. The cost of return shipping is the responsibility of the customer, unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item. Vynexsonali is not responsible for items lost in transit.

  4. Refund Processing:
    Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow up to 7-10 business days for the refund to appear on your account, depending on your payment provider’s processing times.

3. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our Customer Service team within 30 days of receiving your order. We will assist you in processing the exchange, subject to availability of the new item.

  • Return Process for Exchange:
    The exchange process is similar to the return process outlined above. Once we receive the returned item, we will ship the replacement item to you.

  • Exchange Shipping Costs:
    You are responsible for the shipping costs of returning the original item, and shipping fees for the new item will be calculated based on your location and the product being exchanged.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately at info@vynexsonali.com or call (321) 208-8215. We will provide a pre-paid return shipping label and arrange for a replacement or full refund, depending on your preference.

  • Damaged Items:
    If your item arrives damaged, please take clear photos of the damage and email them to us within 48 hours of delivery. This will help us process your claim efficiently.

  • Defective or Incorrect Items:
    If the item is defective or not the item you ordered, please notify us within 48 hours of receiving the order. We will issue a return label and process your refund or exchange.

5. Refunds

  • Refund Process:
    After your return is processed and the item has been inspected, your refund will be issued to the original payment method used at checkout. Please note that shipping fees are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).

  • Partial Refunds:
    In some cases, if the item is returned in less-than-new condition or missing parts, a partial refund may be issued.

6. Return Shipping Costs

  • Customer-Responsible Shipping:
    For all returns or exchanges that are not due to a defect, damage, or error on our part, the customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure that the return is properly handled.

  • Free Returns:
    If your item is damaged, defective, or incorrectly shipped, Vynexsonali will cover the cost of return shipping.

7. Cancellations

If you wish to cancel your order before it has been shipped, please contact us as soon as possible at info@vynexsonali.com or call (321) 208-8215. Once an order has been processed and shipped, it cannot be canceled, and the regular return process will apply.

8. Restocking Fees

In certain cases, a restocking fee may apply for returns of large or bulky furniture items. The restocking fee will be deducted from your refund amount. You will be informed of any applicable restocking fee at the time of return request.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us. Our Customer Service team is available to assist you with your return or exchange requests.

Thank you for choosing Vynexsonali for your furniture and home decor needs. We are committed to providing you with the best customer experience possible.