Shipping Policy of Vynexsonali

Effective Date: January 8, 2025

At Vynexsonali, we are committed to delivering your furniture and home decor products in a timely and efficient manner. This Shipping Policy outlines the process, terms, and conditions associated with shipping products purchased through www.vynexsonali.com. By making a purchase from our website, you agree to the terms described below.

1. Shipping Destinations

  • Domestic Shipping:
    Vynexsonali currently offers shipping within the United States only. We are unable to ship internationally at this time. We do not ship to P.O. Boxes or APO/FPO addresses.

  • International Shipping:
    If you are located outside the U.S. and wish to inquire about potential international shipping options, please contact us at info@vynexsonali.com. We are exploring global shipping solutions and will notify our customers once international shipping becomes available.

2. Shipping Methods and Costs

  • Shipping Methods:
    We offer a variety of shipping methods to ensure your order arrives in the best condition and within the desired timeframe. Shipping options may include:

    • Standard Ground Shipping
    • Expedited Shipping
    • White-Glove Delivery (for large furniture items requiring special handling)

  • Shipping Costs:
    Shipping fees are calculated based on the following factors:

    • Order Size and Weight: Larger and heavier items may incur higher shipping fees.
    • Destination: Shipping costs vary based on the shipping address. A shipping calculator is provided at checkout to help you estimate the shipping cost based on your order and delivery location.

    We offer free standard shipping on select items or during promotional periods. These offers will be communicated clearly on our website at the time of purchase.

  • Free Shipping Promotions:
    From time to time, we may offer free shipping on certain products or orders over a specific amount. Any promotional free shipping offers will be applied automatically at checkout, but restrictions may apply.

3. Order Processing Time

  • Processing Time:
    All orders are processed within 1–3 business days after payment confirmation. During peak seasons, product launches, or special sales events, processing times may be slightly extended. If there is any delay in processing your order, you will be notified via email or phone.

  • Custom Orders:
    For made-to-order or custom items, please allow additional processing time, which will be communicated to you at the time of purchase. Custom orders may take up to 4–6 weeks depending on the specific item.

4. Estimated Delivery Times

  • Standard Delivery:
    Delivery times for standard shipping are typically 5–10 business days from the date of shipment, depending on your location. Rural areas may take longer.

  • Expedited Delivery:
    Expedited shipping options are available at checkout for faster delivery. Expedited shipping typically takes 2–5 business days, depending on the delivery destination.

  • White-Glove Delivery:
    Large furniture items or items requiring special handling may be delivered using a White-Glove service. This service includes delivery to the room of your choice, unpacking, and debris removal. Delivery times for White-Glove service may vary based on the item and your location, but we aim to schedule delivery within 2–4 weeks from the shipping date.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. You can track the status of your order on the carrier’s website. Please note that tracking information may not be immediately available after shipment, as it can take up to 24–48 hours for the carrier’s system to update.

6. Shipping Delays

While we make every effort to ensure that your items arrive on time, shipping delays may occur due to unforeseen circumstances such as weather events, natural disasters, carrier delays, or public holidays. Unfortunately, Vynexsonali is not responsible for any shipping delays caused by external factors beyond our control.

If your order is delayed, we will notify you as soon as possible and work with the carrier to resolve the issue.

7. Damaged or Defective Products

If your order arrives damaged or defective, please follow the steps outlined below:

  • Inspect the Package: Upon receiving your delivery, please inspect the items immediately for any visible damage. If you notice any damage to the product or packaging, please take clear photos of the damaged item(s) and packaging.

  • Contact Us:

    • Contact our Customer Service team within 48 hours of receiving your order at info@vynexsonali.com or call (321) 208-8215.
    • Provide the order number and clear photos of the damage, and we will assist you in resolving the issue, either through a replacement, repair, or refund, depending on the situation.

  • Shipping Damage Claims:
    If the damage is a result of the shipping process, we will provide a pre-paid return label and arrange for a replacement or full refund.

8. Missed or Failed Deliveries

  • Missed Deliveries:
    If your delivery attempt is unsuccessful due to a missed appointment or incorrect delivery information, the carrier may leave a note to reschedule the delivery. If no action is taken on your part within the specified timeframe, the package may be returned to us.

  • Return Due to Failed Delivery:
    In cases where a product is returned to us due to failed delivery or undeliverable address, you will be responsible for any additional shipping charges to reattempt delivery.

9. Delivery Restrictions

  • Delivery to Certain Locations:
    Some areas may be restricted or inaccessible to certain shipping carriers. If your shipping address is in a location that is difficult to access or requires additional handling, you will be notified prior to shipment. Additional fees may apply for delivery to remote or hard-to-reach areas.

  • Freight Shipping for Large Items:
    Large furniture items may require freight delivery, which is subject to specific restrictions, including the need for a curbside delivery or inside delivery depending on the location and product. Please ensure that you provide accurate address details to avoid complications.

10. Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at info@vynexsonali.com or call (321) 208-8215. We will do our best to accommodate your request, but we cannot guarantee address changes once an order has been processed or shipped.

11. Order Cancellation and Returns

  • Order Cancellation:
    If you wish to cancel your order, please contact our Customer Service team as soon as possible. We can only cancel orders before they are processed for shipment. Once the order has been shipped, you must follow our Refund & Returns Policy for returns.

  • Return Shipping:
    If you are returning a product, please refer to our Refund & Returns Policy for instructions on how to return your items. Please note that return shipping costs are generally the responsibility of the customer, unless the return is due to a defect or shipping error.

12. Contact Information

If you have any questions or concerns about our shipping policies or need assistance with your order, please feel free to contact us:

Thank you for choosing Vynexsonali! We are dedicated to providing you with exceptional products and a smooth shopping experience. We appreciate your business and look forward to serving you again in the future!