Payment Policy of Vynexsonali

Effective Date: January 8, 2025

Thank you for choosing Vynexsonali for your furniture and home decor needs! This Payment Policy outlines the terms and conditions regarding the methods and processes for making payments on www.vynexsonali.com. By making a purchase through our website, you agree to the terms set forth in this policy.

1. Accepted Payment Methods

We accept the following payment methods for all orders placed through Vynexsonali:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal:
    You can also make secure payments through your PayPal account.

  • Other Payment Methods:
    We may offer additional payment methods such as Apple Pay, Google Pay, or other secure payment options depending on your location and device. These will be presented at checkout if available.

All payment transactions are securely processed using encrypted technologies to protect your financial information.

2. Payment Authorization

  • Payment Authorization Process:
    After you submit your payment details during checkout, we will process your payment through the selected payment gateway. Your payment will be authorized at the time of purchase, but funds will not be charged until the order is ready to be processed and shipped.

  • Payment Verification:
    For security reasons, we may require additional verification or documentation for certain payment transactions. If this occurs, we will contact you via email or phone to resolve the issue before your order is processed.

3. Billing Address

  • Accurate Information:
    When placing an order, you must provide accurate and complete billing information, including your name, billing address, and payment details. The billing address must match the address associated with your credit card or payment account to ensure smooth processing of your payment.

  • Mismatch Issues:
    If the billing address you provide does not match the address on file with your payment method, your order may be delayed or declined. We may request that you update your information or verify the payment details before proceeding with your order.

4. Order Confirmation and Payment Receipt

  • Order Confirmation:
    After completing the checkout process, you will receive an order confirmation email that includes the details of your purchase, the total amount charged, and an estimated shipping date. This email serves as your official receipt for the transaction.

  • Payment Receipt:
    Upon successful payment, a receipt will be issued, which you can retain for your records. The payment receipt will include the amount paid, payment method, order number, and date of transaction.

5. Sales Tax

  • Sales Tax:
    Sales tax is applied to orders based on the tax rate of the delivery address. This will be calculated at checkout. Vynexsonali collects the applicable sales tax as required by law in various states, and the tax amount will be clearly shown during checkout.

  • Tax Exemptions:
    If you are tax-exempt, please contact our Customer Service team prior to placing your order, and we will guide you on how to apply your exemption. You may be asked to provide tax-exempt documentation.

6. Discounts and Promotions

  • Promo Codes:
    We periodically offer promotional discounts, coupon codes, and special sales. You can apply these discounts during the checkout process. The discount amount will be deducted from your total before taxes and shipping.

  • Promotions and Restrictions:
    Promotional discounts cannot be combined with other offers unless otherwise specified. Discount codes and sales are often time-limited and may have specific terms and conditions.

  • Exclusions:
    Some products or categories may be excluded from promotions, and such exclusions will be clearly indicated on the product page or at checkout.

7. Price Changes

  • Price Adjustments:
    Prices for products listed on our website are subject to change at any time. If you purchase an item, the price at the time of checkout is the final price. Price changes that occur after your purchase will not affect your order.

  • Inaccurate Pricing:
    We strive to ensure that all pricing information on our website is accurate. However, in the event of a pricing error, we reserve the right to cancel or modify your order to reflect the correct price. You will be notified if such an error occurs.

8. Payment Security

  • Secure Payment Processing:
    We take the security of your payment information very seriously. Our payment processing system uses SSL encryption (Secure Socket Layer) to protect your payment details from unauthorized access.

  • Fraud Prevention:
    For security purposes, we reserve the right to refuse or cancel any order that appears to be fraudulent or if we suspect any unauthorized use of a payment method. If we detect fraudulent activity, we may request additional verification of your identity and payment information.

9. Order Cancellations

  • Cancellation Policy:
    Orders can be canceled only before they are shipped. If you wish to cancel an order, please contact us immediately at info@vynexsonali.com or call (321) 208-8215. We will do our best to accommodate your request, but we cannot guarantee that an order can be canceled once it has entered the shipping process.

  • Refund Process:
    If an order is canceled after payment authorization but before shipment, you will receive a full refund. Refunds are processed to the original payment method and may take 3-7 business days to appear on your account.

10. Refunds and Returns

If you need to return a product, please refer to our Refund & Returns Policy for detailed instructions. Refunds are typically issued to the original payment method after the return has been processed. Please note that shipping fees are non-refundable unless the return is due to a mistake on our part or a defective product.

11. Payment Disputes

  • Chargebacks and Payment Disputes:
    If you dispute a charge, we ask that you contact our Customer Service team first to resolve the issue. If a chargeback or payment dispute is initiated with your bank or credit card issuer, we will work with you and the bank to resolve the matter, but you may be held responsible for any costs incurred due to the dispute.

  • Resolution of Disputes:
    We encourage all customers to resolve payment disputes directly with us. If the matter cannot be resolved through customer service, we may seek to resolve the dispute through legal channels.

12. Contact Us

If you have any questions regarding our Payment Policy or need assistance with a payment, please reach out to our Customer Service team: